Blizzard dropped the ball on their Diablo 3 launch, their always-online policy has caused headaches for thousands of players, and now they’re planning to lock out players who open too many games in an attempt to protect their real-money auction house from bots driving down prices. Blizzard has much to answer for in this release of one of their flagship games. So here’s their answer, an open letter to the community about Diablo 3 and the many, many problems players are having with it. Does this letter answer all your questions? Battle.net has the story.